Customer Stories

A Midwest real estate investment manager with over $10 billion in AUM maintained a vertically integrated fund operations model. Their in-house team owned every step from capital activity to LP reporting, which gave them strong control and operated as a real differentiator in fundraising. The cost: an operational stack built on Yardi IM and a layered set of Excel workbooks that grew more fragile with each new fund and side letter.

The CFO of an $8 billion real estate debt fund manager in New York faced mounting problems with their sole fund administrator. Poor quality control, high team turnover, and frequent mistakes were impacting operational efficiency across critical functions. The administrator's siloed team structure made things worse—communication barriers created delays, particularly when addressing complex waterfall calculations or responding to investor queries about performance data.

A rapidly growing investment firm managing approximately 15 closed-ended funds and multiple co-investment vehicles across venture capital and private debt had reached a turning point. Their small but capable finance team had built strong internal processes—but those very processes were struggling to keep pace with the firm's growth.

How Knox Lane and Maybern are creating the future of fund management through deep collaboration and product innovation.